Customer Service Executive (Normal office hour)

Requirements

• Minimum SPM/STPM/Diploma in any discipline.
• Preferably 1 year of working experience in administration, customer service or equivalent.
• Must be familiar with computer applications, i.e.. Microsoft Word & Excel.
• Able to work independently with minimum supervision.

Responsibilities

• Answers customer inquiries via phone, email , SMS, and live chat/social media platform
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction
• Maintaining a positive, empathetic, and professional attitude toward customers always

Operation Hour:

• Monday to Friday (5 working days, 2 off days)
• 8:30AM – 5:30PM (8 working hours & 1 hour meal break)

Working Location:
Menara Tan & Tan, 22.03A, 207, Jln Tun Razak, Kuala Lumpur, 50400 Kuala Lumpur, Federal Territory of Kuala Lumpur

Salary package:
Basic salary : Up to RM 3000, KPI allowance up to RM 500 + Language allowance RM300 + Attendance allowance RM 100