Customer Service Executive | Office Hours!

About the Role

Our client is an established technology-enabled mobility company seeking a detail-oriented Customer Service Executive to support its backend customer-service operations.

You will manage service enquiries through digital support channels, investigate account and transaction-related issues, and coordinate with internal teams to ensure timely and accurate resolutions.

Key Responsibilities

Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.

Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.

Provide clear and timely updates to customers throughout the resolution process.

Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.

Escalate technical, payment, fraud or safety-related matters according to established procedures.

Maintain complete and accurate case records, supporting documents and follow-up actions.

Meet response-time, productivity, service-level and quality standards.

Identify recurring service issues and provide feedback to support process improvements.

Maintain response templates, standard operating procedures and internal knowledge resources.

Perform other customer-service and operational duties as assigned.

Requirements

N-Level, O-Level, NITEC, Diploma or equivalent qualification.

Previous experience in customer service, backend support, operations or case management is advantageous.

Strong written and verbal communication skills.

Patient and service-oriented, with the ability to handle complaints professionally.

Strong attention to detail and ability to manage multiple cases simultaneously.

Comfortable using customer-service platforms, internal systems and Microsoft Office applications.

Able to investigate issues systematically and coordinate with different stakeholders.

Fresh graduates with strong communication and problem-solving abilities are welcome to apply.

What We Are Looking For

Customer-focused and empathetic

Responsible and attentive to detail

Calm when handling challenging cases

Comfortable working in a fast-paced environment

Collaborative and proactive in resolving issues

Interested in improving service processes and customer outcomes

Ryan Leo

Recruitment Consultant | Revup Proservices

EA Personnel No.: R24126349

EA Licence No.: 24C2366

RevUp Proservices is a dynamic recruitment company holding a comprehensive license, dedicated to solving your manpower needs with tailored recruitment solutions.

We specialize in providing exceptional recruitment services, including temporary placements, contracting, and permanent placements.

Our goal is to connect top talent with leading companies, ensuring a perfect fit for both employers and job seekers. Partner with RevUp Proservices to drive your business forward with the right people.

Our Mission: Revolutionize your recruitment experience with a personal touch and unwavering dedication

#MakingRecruitmentFunAgain

RevUp Proservices Pte Ltd

UEN 202423466H

EA 24C2366