Customer Service Executive (Order Fulfillment)

We are seeking a proactive and customer-oriented Customer Service Executive to join our team. The ideal candidate will handle customer inquiries, process orders, and actively support sales activities.

Job Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide product information, quotations, and order status updates.
• Process sales orders and coordinate with logistics/warehouse for timely delivery.
• Handle and resolve customer complaints or issues efficiently.
• Maintain accurate customer records and service history in the CRM system.
• Support the sales team by generating quotations, preparing proposals, and managing documentation.
• Prepare Purchase Requisitions (PR) / Sales Orders (SO) and arrange delivery.
• Arrange installation and demonstration of packaging and warehousing machines and equipment.

Job Requirements:

• Diploma or equivalent; a degree in Business, Sales, or related field is a plus.
• At least 2 years of experience in order processing and/or sales support preferred.
• Able to cope in a fast-paced working environment while maintaining accuracy and quality.
• Strong communication and interpersonal skills.
• Good organisational and multitasking abilities.
• Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• Proficient in Microsoft Office and CRM systems.