Customer Service Executive (Order Management)

We are seeking a responsible & self-motivated Customer Service Executive to join our team at HANS. This role is based in Subang Jaya and focuses on customer/project coordination, managing customer relationship, and related operational support to ensure smooth and timely delivery of goods/services.

Key Responsibilities:

Customer’s Enquiries

• Act as a point of contact for customer inquiries related to orders, deliveries, and invoicing, and resolve any discrepancies or issues.
• Manage enquiries such as stock availability & planning.
• Provide product / solution matching based on customer specification & fill up technical documents as necessary

Order Processing

• Receive, verify and process customer orders accurately and efficiently, ensuring adherence to established protocols and timelines.
• Coordinate with internal teams, such as factory, warehouse and supply chain to ensure orders are fulfilled accurately and efficiently, prioritize based on inventory availability and shipping requirements.
• Resolve order discrepancies or issues promptly and effectively, included any invoicing issues and create Credit Notes (CN) / Debit Notes (DN) when necessary, ensuring customer satisfaction.

Shipment Management

• Manage and track shipments, returns, and deliveries to ensure they meet customer expectations and timelines.
• Perform shipment coordination & documentation for exports and drop shipment orders with inter-companies and overseas customers.
• Provide necessary documents where required. (e.g. Certificate of Analysis / Compliance and end user license etc) to customers.

What we're looking for

• Diploma or Degree in Business, Supply Chain, Logistics, or related field
• Fresh grads or candidates with 1–3 years of experience in supply chain, operations, or coordination roles are welcome
• Strong communication & analytical skills
• Highly organized, detail-oriented, and responsible
• Comfortable to coordinate with multiple parties and follow through on tasks
• Proficient in Microsoft Excel