CUSTOMER SERVICE EXECUTIVE (ORDER MANAGEMENT)

ESSENTIAL FUNCTIONS

1. To act as direct window with customer on sales order, delivery schedule, quotation, quality, outstanding payment, and other related matters.
2. To keep track of on time delivery (OTD) for every shipment.
3. Preparing on weekly/monthly/quarterly sales or inventory related reports for customers.
4. Continuing to improve the customer communication process.

RESPONSIBILITIES

1. Perform order processing, from sales orders to delivery instructions.

2. Support customers on all enquiries which includes prepare quotation, shipment schedule and quality related matters.

3. Follow up on sample product delivery (i.e., prototype)

4. Coordinating with shipping/ production/ warehouse personnel to ensure timely deliveries.

5. Develop excellent business relationship with customers through phone call, email and regular visit.

6. Follow up outstanding payments and tooling cost.

7. To monitor and compile customer's demand forecast.

8. To work closely with planning team on customer's demand and shipment related matters.

REQUIREMENTS

1. Min. Bachelor’s degree in Business Studies/Supply Chain, Marketing or equivalent.

2. Preferable 1-2 years order processing experience in manufacturing industry, fresh graduates will also be considered.

3. Able to plan, organize, work independently and efficiently

4. Ability to multi-task, prioritize, and good time management.

5. Good communication skill in both verbal & written English.

6. Proficiency in Microsoft Outlook & Excel.

7. Proficiency in Mandarin/Japanese(verbal) is highly advantageous.