Customer Service Executive (Pajak Gadai/Pawn shop)

About the role

RBN EASY SERVICES SDN. BHD. is seeking a talented Customer Service Executive (Pajak Gadai) to join our team in Selangor. This full-time position is an exciting opportunity to play a key role in delivering exceptional customer service and support to our clients.

What you'll be doing

• To appraise gold jewellery
• Assist on day-to-day operations and to take on general administrative duties
• Providing friendly and efficient customer service through various communication channels, including phone and in-person interactions
• Assisting customers with inquiries, complaints, and requests related to our pawn broking services
• Maintaining accurate records and processing customer transactions in a timely manner
• Adhering to company policies, procedures, and regulatory requirements

What we're looking for

• Minimum 1 year of customer service or retail experience, preferably in the pawn broking or gold retail industry
• Relevant experience working in GOLDSMITH or prior PAWNSHOP is an added advantage
• On the job training will be provided if applicant has no relevant in the pawn broking industry.
• Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making skills, with a focus on delivering high-quality customer service
• Able to speak Bahasa Malaysia and Bahasa Cina is an added advantage
• Able to work 6 days 9am to 5pm( Monday to Friday) and 9am to 3pm (Saturday)
• Kindly only apply if you're willing to work in USJ 1

What we offer

At RBN EASY SERVICES SDN. BHD., we are committed to supporting our employees' professional and personal development. We offer a competitive salary, opportunities for career progression, and a range of benefits, including comprehensive health insurance and work-life balance initiatives.

About us

RBN EASY SERVICES SDN. BHD. is a leading provider of pawn broking services in Selangor. With a focus on customer-centric solutions and a strong commitment to ethical business practices, we have built a reputation for delivering reliable and trustworthy services to our clients.

If you are excited about this opportunity and believe you have the skills and experience to excel as our Customer Service Executive (Pajak Gadai), we encourage you to apply now.