Customer Service Executive (Security Services / Security Technology)

• S$2,900 + Variable Bonus
• Join an Established Security Company
• Strong Customer Base
• Exposure to Security Technology
• Work Across Multiple Industries

Our client is an established security solutions provider offering security monitoring, CCTV, access control and other loss-prevention services to businesses across Singapore. They are hiring a Customer Service Executive to support customers and coordinate day-to-day service requests. 

RESPONSIBILITIES:

• Prepare and follow up on quotations, including confirmation and processing of sales orders.
• Coordinate work orders with relevant departments and maintain accurate sales documentation and records.
• Support customer onboarding and administrative processes, including vendor approvals, digital portal setup and communication link applications.
• Assist with security system design by preparing floor plans based on customer requirements when required.
• Manage maintenance contracts, including circulation, tracking and timely follow-ups with sales executives.
• Follow up with customers on outstanding POs and payments to support smooth order processing and credit control.
• Prepare sales reports and summaries, including sales performance and monthly quotation reports.
• Maintain strong customer relationships through regular communication, feedback collection and customer visits.
• Support sales and business development activities, including market research, competitor updates and marketing initiatives.
• Prepare and manage service agreements while supporting customer service programmes and other sales-related activities as assigned.

REQUIREMENTS:

• Diploma in Business Studies or Office Administration with min. 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry.
• Proficient in Microsoft Office

OTHER INFORMATION:

• Location                               : Toh Guan Road
• Working Days/Hours           : 5 days/ office hours
• Salary: S$2,900 + Variable Bonus (salary will commensurate according to experience & qualifications)
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives and remuneration to all staff.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.