Customer Service Executive (Shift)

Join the Team Behind Malaysia’s Most Prestigious Properties Management.

At Henry Butcher Malaysia (Mont Kiara) Sdn Bhd (HBMK), we don’t just manage buildings but we create exceptional living and working environments. As a licensed property and facility management company registered with BOVAEP, we’ve been at the forefront of the real estate industry since 1987.

From luxury residences and iconic office towers to unique, high-performance facilities, HBMK manages over 100 landmark properties across Malaysia. Behind this success is our dynamic team of over 1,000 professionals and service providers and we're always looking for passionate individuals to join us.

Responsibilities:

• Greet residents and guests warmly and professionally
• Assist with various resident requests such as arranging transportation, booking reservations, and providing information about local services and attractions
• Handle daily mail/deliveries, ensuring proper documentation and secure handling
• Address and resolve resident complaints or issues promptly and effectively
• Maintain accurate records of resident requests, maintenance issues, and other relevant information
• Monitor and report on the condition of the property’s common areas, ensuring cleanliness and functionality
• Provide residents with updates and information regarding property events, policies, and changes
• Respond to emergency situations as needed, including coordinating with emergency services and communicating with residents
• Control guests/vendors access to residential floors through appropriate registration
• Assist on booking of on site facilities (ie: function room, meeting room)
• Reports to Building Manager on all operation matters concerning the Front Desk department

Requirements:

• Preferably at least 1 year of front desk customer service experience in the related field.
• Prior experience in the airline, hotel line would be a plus.
• Professional looking and well-groomed to the standards set.
• Proficiency in English (Spoken & Written).
• Able to communicate in Mandarin will be an added advantage.
• Good social networking skill and able to deliver and maintain high quality of customer service.
• Ability to stay calm and excellent in handling difficult customers.
• Willing to work on rotational shift (7am to 3pm or 2pm to 10pm).

When you join HBMK, you become part of a company that:

• Values growth and development.
• Operates with integrity and professionalism.
• Works on premium properties.
• Fosters teamwork and collaboration.