Customer Service Executive (Support BOD)

I. MAIN ROLES

• Consult and propose optimal logistics solutions (pricing, schedules, transportation methods) to customers.
• Monitor and promptly resolve arising issues to ensure the best service experience.
• Build and develop customer relationships, contributing to sustainable revenue growth.

Job Description II. JOB DESCRIPTION

• Work directly with clients (Key Accounts/BOD): provide consultation, quotations, and service implementation.
• Plan approaches for new potential customers while maintaining and expanding services for existing clients.
• Coordinate internally (OPS, Pricing, Accounting, etc.) to handle bookings, transportation, and related requests.
• Track shipment progress, update information, and handle issues throughout the transit process.
• Negotiate and finalize contract terms; manage customer databases.
• Coordinate the monitoring and collection of accounts receivable (debt recovery).
• Provide periodic work reports and KPI updates.
• Perform other tasks as assigned by the Manager.

Iii. Job Requirements

• Bachelor’s/Associate degree in Economics, Import-Export, Logistics, or related fields.
• 1–2 years of experience in an equivalent position (Logistics CS or Sales).
• Preference for candidates with experience in US/Canada trade lanes.
• Strong communication, negotiation, and problem-solving skills; proactive and able to work under pressure.
• Proficiency in English communication and Microsoft Office.
• Customer service mindset; passion for networking and relationship building.

Iii. Benefits

• Competitive Income – Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3–8 months' salary (13th month & KPIs) + Sales Bonus + Holiday/Birthday bonuses.
• Flexibility for Efficiency: A supportive environment that promotes work-life balance.
• Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.
• Transparent Culture – Empowerment: Results-based evaluations; high performers are recognized and developed quickly.
• Modern Workspace: Internal canteen, comfortable working environment, and full amenities.
• Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.

Most staff achieve 3–5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.

IV. WORKING HOURS

• Monday to Friday: Morning 8:00 AM – 12:00 PM, Afternoon 1:30 PM – 5:30 PM.
• Saturday: Morning 8:00 AM – 12:00 PM (2 Saturdays off per month).

V. LOCATION

• 39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).

VI. CONTACT

• Email: [email protected]
• Tel: (+84) 28 3636 3888 – Ext: 126 (Ms. Dung)