Customer Service Executive (Training Courses)

• Handle customer enquiries and registrations via phone, email, walk-ins, WhatsApp, and other digital channels
• Provide prompt, professional, and customer-oriented service to clients, participants, and corporate partners
• Manage course administration duties including participant registration, attendance records, issuance of invoices, certificates, and related documentation
• Process course payments, monitor outstanding invoices, and assist with basic finance-related administrative matters
• Coordinate and submit SkillsFuture Singapore (SSG) funding applications and related funding administration accurately and in a timely manner
• Ensure proper maintenance of training records and compliance with SSG and organisational requirements
• Maintain accurate records and ensure proper filing of documents and training-related information
• Support day-to-day operational and administrative functions to ensure smooth training operations
• Perform other administrative and ad-hoc duties as assigned by the Management

Job Requirements

• Minimum Diploma in any discipline.
• At least 2 year(s) of relevant experience in customer service role.
• Relevant experience in a training centre or customer service-related environment is preferred.
• Strong written and oral communication skills
• Must be fluent in written and spoken English
• Must be able to work on alternate Saturday mornings (approx. 2 hours)