Customer Service Executive- US Process

Opening at ODeX India Solutions Pvt. Ltd

- Division/Department: US Support (Voice & Email)

• Location: Vikhroli Mumbai

• Job Title: Executive / Sr. Executive

• Experience: 6 months to 1 year

- Education: Any Graduate

- Salary: Upto 4.5LPA (Depends on Interview & Experience)

- Immediate joiners Required

- Purely Night Shifts

General Description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Work Experience Requirements

Skills:

• Should be good in communication skills

• Candidate should be smart and with a pleasing voice as this is a customer support profile

• US process experience is mandatory

Roles and Responsibilities:

• Attending inbound calls from customers on the support numbers.

• Maintain quality parameters and provide accurate information related to the query asked by customer.

• Provide accurate, valid and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Replying to emails received from the customers

If anyone interested please do share cv on [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person