Customer Service Executive (Voice Process)

At Integral Group Solution (IGS India), we are looking for customer service professionals to join our Assistance Services team in Navi Mumbai.

This role is suited to candidates with hands-on experience in call centres, contact centres or BPO customer service operations, particularly those who have handled customer calls and managed service requests through to resolution.

Please note: This is an on-site position in Airoli East, Navi Mumbai, with 24/7 rotational shifts and rotational weekly offs. Candidates must be able to commute reliably to the office for assigned shifts, including weekends and public holidays.

Key Responsibilities:

• Handle inbound and outbound customer calls related to assistance requests.
• Register, update and manage customer cases in the CRM or ticketing system.
• Coordinate with external service providers and vendors to arrange assistance.
• Follow up on open cases and ensure timely resolution in line with service standards.
• Keep customers informed and provide a professional, empathetic service experience.

Requirements:

• 6 months to 3 years of relevant experience in customer service, call centre, contact centre or BPO operations.
• Previous experience handling customer calls in an inbound, outbound or blended voice process.
• Good verbal and written communication skills in English, Hindi and Marathi.
• Familiarity with CRM systems, ticketing platforms or customer service tools.
• Experience in assistance services, insurance, logistics or similar service operations is an advantage.
• Currently based in or near Airoli, Navi Mumbai, or able to commute reliably to the Airoli East office for rotational shifts.
• Willingness to work 24/7 rotational shifts, including weekends and public holidays, with rotational weekly offs.

Join IGS India

If you enjoy assisting customers, coordinating solutions and taking ownership of service requests, we would be happy to hear from you.

Apply today to explore this opportunity with IGS India.

Pay: ₹22,000.00 - ₹28,000.00 per month

Application Question(s):

• Are you currently based in or near Airoli, Navi Mumbai, or able to commute reliably to the office for 24/7 rotational shifts?
• Do you have at least 6 months of experience in voice-based customer service (handling customer calls) in a call centre, contact centre or BPO?

Language:

• Hindi (Required)
• Marathi (Required)
• English (Required)

Location:

• Airoli, Navi Mumbai, Maharashtra (Required)

Work Location: In person