Customer Service Executive – Voice Process | Accenture

Customer Service Executive – Voice Process | Accenture

Company: Accenture (VZ/VM)
Location: Vikhroli / Airoli, Mumbai
Job Type: Full-Time
Salary: ₹25,000 – ₹51,000 Net per Month (30% hike on current salary)
Process: Customer Service / Upselling – Voice / BPO
Openings: 70

Job Description

Accenture is hiring Customer Service Executives for its voice process. This is an excellent opportunity to work with a globally recognized brand and build a career in customer service.

Key Responsibilities

• Handle customer queries over calls and provide effective solutions.
• Deliver excellent customer service and maintain customer satisfaction.
• Identify upselling opportunities and recommend relevant products or services.
• Resolve customer concerns professionally.
• Meet process-specific quality and performance targets.

Eligibility Criteria

• Education: HSC (12th pass) or Graduate
• Experience: Minimum 12 months of relevant experience
• Age Limit: Up to 38 years
• Communication: Good verbal communication skills
• Flexibility: Willingness to work in rotational shifts.

Shift & Work Details

• Shift: 24/7 rotational shifts
• Week Offs: 2 rotational weekly offs
• Work Location: Vikhroli / Airoli, Mumbai
• Cab Facility: Available within the transport boundaries of CST, Mira Road, Kalyan and Kharghar.
• Interview Mode: Virtual

Why Join Accenture?

• Work with a globally recognized brand.
• Attractive salary package.
• Opportunities for career growth and professional development.
• Cab facility within the specified transport boundaries.
• Build valuable customer service and communication skills.

Interested candidates can apply now!

If you have relevant customer service experience and are looking for your next career opportunity, we would love to hear from you.

Pay: ₹21,000.00 - ₹51,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person