Customer Service Executives

Job highlights

• Education Background : Bachlors or Masters in Arts / Commerce .

• Experience : 0-3 Years

• Skills and abilities : - Good communication skills

• Conduct telephonic interactaction with customers provide information about product, services, open new loan accounts, renew loans or obtain complaint details.

• Check record details of inquiries, comments or complaints, transactions or interactions, and take actions in accordance.

• Acquire and analyze relevant information to evaluate validity of complaint and identify the possible causes.

• Refer unresolved and pending customer grievances to the concerned departments for further investigation and record them in the complaint register sheet.

• Notify customers regarding investigation results, respond to inquiries, or any adjustments in the services (if any).

• Recommend modifications in service/products to prevent foreseen issues.

• Pass on the new inquiries received to the concern team and follow-up with them and record them in the assigned sheet.

• Make outbound/follow-up calls on the ones missed during the day and calls assigned by the supervisor.

Experience : 0-3 Years

Education Background : Bachlors or Masters in Arts / Commerce

Skills and abilities :

• Good communication skills
• Convincing skills
• Computer skills
• Listening skills