Customer Service Expert Wanted!

Customer Service Expert Wanted!

Masport New Zealand is on the lookout for a highly motivated, enthusiastic, and customer-focused Customer Service Representative to join our dynamic team!

This is a permanent full-time, office-based role (Mon–Fri, 8:30am–5pm) located at Masport's Ti Rakau Drive, Burswood/East Tamaki head office.  Please note, this role does not offer work-from-home flexibility.

As a key player in Masport’s Customer Services Team, you’ll support our nationwide sales team and customer network. We’re seeking an experienced and reliable Customer Service Professionalwho can quickly adapt to different situations, solve problems efficiently, and deliver exceptional experiencesfor every customer, every time.

What success looks like:

• You thrive in a busy environment and can settle in quickly.
• Reliability and consistency are your strong suits.
• You take pride in ensuring every customer interaction is positive and professional.
• Be part of a small, supportive team where your contributions really matter.

We’re looking for someone who has:

• Proven experience handling inbound calls and emails in a customer service role (this is not a face-to-face customer service role).
• Clear and professional communication skills in English, both verbal and written.
• Strong listening, reasoning, and attention-to-detail skills.
• Excellent organisational skills with the ability to multitask and prioritise daily workloads.
• A knack for troubleshooting basic technical queries (full product training provided).
• A calm, patient, and mature approach under pressure.
• If you have experience working in a product-based, customer service role all the better!

If this sounds like you, we’d love to hear from you!

Apply today by sending your cover letter and CV – your next career adventure with Masport awaits!

** With respect, NO recruitment agency contact please **