Customer Service (Export & Import)

About the role

Assist in export and import documentation and submission of statutory requirements, port clearance. Ensure that jobs are carried out efficiently through close monitoring and follow up with declaration section, loading section, haulage section, general transport and warehouse section. Identify custom tariff codes, update the system on each job workflow, and submit jobs for closing once completed. Assist in declaration for all K1, K2, K8, ZB1, and ZB2 forms. Ensure data, records and filing are kept up to date.

Key responsibilities

• Assist in export and import documentation and submission of statutory requirements and port clearance
• Monitor and follow up with declaration section, loading section, haulage section, general transport and warehouse section
• Identify custom tariff codes and update the system on each job workflow
• Submit jobs for closing once job is completed
• Assist in declaration for all K1, K2, K8, ZB1, and ZB2
• Ensure data, records and filing are kept up to date
• Perform any other job as assigned by Superior from time to time

About you

• Minimum Certificate or Diploma in related field
• 1 year working experience related with forwarding (Fresh graduates are encouraged to apply)
• Computer literate in Microsoft Office and similar programs
• Able to speak and write English is an advantage
• Knowledge in use of declaration systems is valued: U-customs, Dagangnet (ALDEC similar to Mycargo2u), eDCFZ system, PKFZ Integrated Management System (PIMS), Phyto system, Miti COA (Dagangnet e-permit system), Maqis
• Can work with 1 week notice or immediate start is an advantage

Benefits

• Basic Salary + Allowance
• Performance Bonus
• EPF, SOCSO & EIS Included
• Career Growth Opportunities
• On-the-Job Training Provided
• Friendly Working Environment
• Annual Company Trip