Customer Service-Finloop

About the role

This role involves performing institutional account opening and document checking according to internal guidelines while ensuring full compliance with rules and regulations. You will handle and follow up on institutional clients' enquiries, liaising with external parties and internal staff based on client feedback. The position requires ensuring timely, complete and accurate documentation review for all client account opening records, including both individuals and corporates.

Key responsibilities

• Perform institutional account opening and document checking according to internal guidelines and ensure full compliance under rules and regulations
• Handle and follow up institutional clients' enquiries, liaise with external parties and internal staff based on feedbacks gathered from clients
• Ensure timely, complete and accurate documentation review for all client account opening records (including both individuals and corporates)
• Work closely with front and back office teams to establish and enforce service procedures, policies and standards
• Handle clients' inquiries and complaints
• Conduct periodic review of existing client information
• Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements
• Handle ad-hoc tasks as required

About you

• Degree holder in Business, Finance or other related disciplines
• At least 1+ years working experience in Client Onboarding and CDD / KYC / AML in investment and securities business
• SFC type 1 license holder / pass of relevant papers
• Excellent client service mindset and interpersonal communication skill
• Proficient in MS Office applications (e.g. Word, Excel, PowerPoint) and Chinese word processing
• Good command of written and spoken English and Chinese, fluency in Putonghua