Customer Service -Fire Industry

Due to an internal promotion we are re advertising a very similar role to previously, now reporting to the Customer Service Manager.

As a key team member, your role involves, but is not limited to:

• Collaborating closely with the Company Director
• Managing workloads effectively including calls, emails, quotes and job calls
• Supporting other team members in a professional & positive manner
• Ensure high-quality customer service
• Address service-related issues liaising with staff or clients when required
• Assisting the service department and supporting the technicians in the field through reactive ad hoc client work requests.
• Handling general administration duties.

To be successful in this role you will possess:

• Strong communication skills, both written and verbal
• Demonstrated organisational skills, including the ability to plan your own workload.
• A positive attitude, strong work ethic, and an enthusiastic commitment to continuous growth and achievement.
• Administration proficiency with a focus on delivering high-quality customer service, data entry, general office duties.
• Patience, initiative, and a multitasking aptitude
• Attention to detail.
• Technical expertise with proficiency in Microsoft Office suite.
• Previous experience working with facility managers, owners corporations, real estate agents or programmed maintenance company is desirable but not essential.

If you are excited about this opportunity and meet the requirements outlined above, click “apply” and submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.

Please Note: Only shortlisted candidates will be contacted.