Customer Service (Freight Forwarder)

Responsibilities:

• Handle daily customer inquiries about bookings and documentation
• Follow up on shipment status with overseas partners regularly
• Prepare and verify shipping papers like HB/L and invoices
• Update shipping rates and provide operational data to sales teams
• Solve customer complaints professionally to maintain strong relationships
• Input accurate shipment details into the internal system on time
• Coordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements.
• Handling customers' inquiries to backup Sales Team.
• Assist Project Manager to search and identify new market for Sales to explore.
• Problem Solving to ensure smooth operation for customers.
• Coordinate with internal and oversea offices to ensure best service provided to customers.
• Prepare and check import paperwork for import customs clearing processes, including bills of lading, packing lists, invoices, and customs entries.
• Coordinate with shipping companies, freight forwarders, customs brokers, and internal departments to ensure timely and accurate import operations
• Support logistics planning activities, including transportation scheduling and preliminary cost evaluation
• As assigned by Assistant Manager / Manager

Qualifications:

• Bachelor’s Degree in Logistics, International Business, International Trade, or related fields
• 0–3 years of experience in logistics, import operations, or customs clearance
• Experience in shipping companies, freight forwarding, or customs brokerage firms is an advantage
• Basic understanding of import documentation and customs procedures
• Proficient in basic computer applications such as Microsoft Word, Excel, and Email
• Good communication and coordination skills
• Able to communicate in English at a basic to intermediate level (reading, writing, speaking, listening)
• Detail-oriented, responsible, and eager to learn