CUSTOMER SERVICE-FREIGHT FORWARDING

Key responsibilities:

• Manage customer bookings, amendments, cancellations, and shipment instructions accurately and promptly.
• Coordinate with shipping lines, co-loaders, and hauliers to obtain the necessary shipment information and supporting documents for smooth and timely execution.
• Coordinate import and export documentation, including preparation and verification of Bills of Lading (BLs), arrival notices, and other shipping documents.
• Declare and submit relevant Customs forms for import and export shipments in accordance with Customs requirements and applicable regulations.
• Ensure all bookings, declarations, and documentation comply with customer requirements, country-specific regulations, Customs procedures, and internal checklists.
• Verify shipping instructions, shipment details, and revenue information to ensure accurate documentation and billing.
• Prepare and issue customer invoices upon completion of shipments, ensuring charges are accurate and supported by relevant shipment records and documents.
• Monitor shipment progress and follow up with customers, shipping lines, co-loaders, hauliers, agents, and other relevant parties to ensure timely execution.
• Support operational requirements by ensuring all customer requests and shipment processes are executed accurately and within the required timelines.