Customer Service - Freight Forwarding

Most CS roles ask you to stay in your lane. This one is different. You'll own a dedicated portfolio, build real relationships, and work closely enough with the commercial team that the path toward a more commercial role is genuinely there for the right person.

This is an established forwarder with a genuinely impressive client base, household names across a wide range of cargo types, and the kind of volume that keeps things moving. It's also a business known for its people, many have been here for years, and that says something about the environment you'd be stepping into.

There's real room to grow here too, with a natural pathway toward a more commercial, key account style role for the right person.

Why consider?

• $85k–$105k + super, negotiable depending on experience
• Own a dedicated portfolio and build genuine, multilevel client relationships
• Work with recognisable national brands across varied cargo types
• High volumes and genuine exposure to a busy, established operation
• A long-tenured team and a pathway toward a broader commercial role

You will

• Manage a dedicated portfolio of clients and build strong relationships across their organisations
• Provide expert support on import and export sea cargo, including quoting and rate sourcing
• Coordinate international shipments end to end on behalf of customers
• Liaise confidently with clients, carriers, and the global partner network
• Work closely with the Cargo Development team to understand customer needs and deliver tailored solutions
• Deliver timely reporting, communication, and proactive customer updates

You have

• A proactive, solutions-driven mindset and a genuine passion for customer service
• A proven background in customer service or sales support within freight forwarding
• Minimum 2 years experience in freight forwarding or shipping
• Strong organisational skills and the ability to excel in a fast-paced, high-volume environment
• Excellent communication skills and the confidence to build strong client relationships
• Your own transport, as public transport is not available in the area

How to Apply

Keen to have a chat? Reach out confidentially to Yoga.Yu @linktal.com.au or click Apply Now.

No updated CV needed to start the conversation.