Customer Service (Freight Forwarding)

Position:Customer Service (Freight Forwarding)
Salary: 30,000 - 40,000 THB/month

**Workplace Area: Rama4 ,**Bangkok 
Working Hours: Monday–Friday, 09:00–18:00 (Onsite)
Industry: Logistics & Freight Forwarding

Job Description

• Place bookings with shipping lines through Online portals / INTTRA / manual processes (required).
• Coordinate in a timely manner with agents, shippers, and shipping lines regarding shipment status, booking updates, and container gate‑in cut‑off times.
• Follow up with shippers for Shipping Instruction (SI) drafts.
• Communicate efficiently with internal teams and cross‑functional departments for both Import and Export consignments handled by the team.
• Handle Cross-Country / Third-Country shipments.
• Understand and process Switch B/L requests and required procedures.
• Manage Nomination shipments, ensuring accurate handling and proper coordination.
• Prepare and send rate quotations; basic knowledge of checking online freight rates is an advantage.
• Create jobs in the internal logistics/forwarding system accurately and on time.

Requirements

• Bachelor’s degree in any field.
• 2–3 years of experience in shipping, customer service, or the freight forwarding industry.
• Good command of English (mainly for documentation and email communication).
• Proficient in computer applications; hardworking and patient.
• Service-minded, detail-oriented, and able to work under pressure.
• Knowledge and experience in handling Cross-Country / Third-Country shipments.

 Interested candidate, please send your resume in English to us.

JAC Personnel Recruitment Ltd

10F Emporium Tower 622 Sukhumvit Soi 24 Klongton, Klongtoey, Bangkok 10110

Contact : K. Baramee

Office Number: 066-097-2960

Time: 9.00 am - 6.00 pm

Website : https://www.jac-recruitment.co.th