Customer Service (Freight Forwarding/Logistics Operations)

Job Scope

• Process Import Bookings and coordinate customer order with overseas agents
• Communicate with customers, service providers, airlines, shipping lines, overseas agent
• Shipment order tracking / status reports
• Job invoicing / processing creditor invoices
• Arranging transport / cartage
• Maintain safe and clean working area by complying with company policies and procedures
• Order registration in CargoWise One is an advantage

Qualifications

• Graduate of Customs Administration or related course
• More than 5 years experience in the industry (logistics, freight forwarding)
• Solid work exposure in the end to end activities of order processing
• Experience in using Cargowise/ ICS/ Excel
• Strong attention to detail
• Able to work autonomously
• Excellent Customer Service skills

Others:

• Permanent WFH* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work.
• Amenable to work on different shifts (AM, Mid, Night Shift)
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance
• Loyalty award and Others.