Customer Service - German Speaking

This is a great opportunity for candidates who are fluent in German and looking to build or grow their career in customer service, operations, and international support .

The role involves supporting customers through both voice and non-voice channels , resolving queries, providing accurate information, and ensuring a high-quality customer experience.

Fresh graduates and candidates with limited experience are welcome to apply.

What You’ll Do

• Handle customer queries through voice and non-voice channels
• Communicate professionally with German-speaking customers
• Understand customer concerns and provide appropriate solutions
• Resolve issues while maintaining a strong customer-service experience
• Accurately document interactions and update relevant systems
• Follow established processes and quality standards
• Work collaboratively with internal teams when additional support is required

What We’re Looking For

Must Have

• German language proficiency – B2 level or higher
• Strong verbal and written communication skills in German
• Good customer-service and problem-solving abilities
• Comfortable working from the office in Cairo
• Willingness to work within the assigned shift window