Customer Service - GSA

Consolidation Specialist

We are representing our client a local freight forwarder located in Changi Airfreight Centre to hire for Consolidation Specialist

• Handle customer enquiries, quotations, bookings and booking amendments.
• Provide customers with rates, flight schedules, routing and space availability.
• Coordinate bookings with airlines and other service providers.
• Monitor shipments from booking through uplift and onward movement.
• Provide customers with timely shipment status and flight updates.
• Ensure booking and shipment information is accurately maintained.
• Liaise closely with sales, airlines and customers to ensure smooth cargo movement.
• Support the sales team with quotations, rate enquiries and potential shipment opportunities.

Requirements

• Diploma in Supply Chain, Logistics, Business, or a related field.
• Minimum 1–2 years in air cargo customer service, reservations, or sales support (applicants from freight forwarders, GSAs, or airlines are preferred; fresh graduates with relevant logistics diplomas are welcome).
• Basic knowledge of airfreight booking procedures, rate quotations, flight schedules, and space availability.
• Proficiency in MS Office (Excel, Word) and experience with cargo booking/ERP systems.
• Strong communication skills for daily interaction with airlines, sales teams, and customers.
• Good organizational skills to accurately maintain booking data and track shipment movements.
• Detail-oriented with a proactive attitude toward resolving shipment updates and enquiries.

Mon-Friday 8.30AM -6.00PM | Alternate Saturday 9.00AM-12.30PM

 Interested applicants, kindly forward a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254 | EA Personnel Registration No: R1879665