Customer Service (High Commission-based)

Role Summary
Provide top-tier customer support, drive user retention, and earn attractive high commissions.

Roles & Responsibilities

• Customer Support & Engagement: Handle inbound customer inquiries and service requests via phone, live chat, and email in an on-site environment.
• Upselling & Conversion: Identify customer needs proactively to recommend relevant services, upgrades, and retention packages to maximize commission.
• Issue Resolution: Troubleshoot complaints and operational issues swiftly and professionally to maintain high satisfaction rates.
• CRM & Record Keeping: Accurately log all customer interactions, service feedback, and case resolutions within the CRM system.
• Target Achievement: Meet and exceed daily service quality benchmarks and monthly performance and revenue goals.

Requirements

• Education: SPM, Diploma, or Bachelor's Degree in any discipline.
• Experience: Prior experience in customer service, call center operations, telesales, or client servicing is an advantage.
• Candidate Profile: Money-motivated, sales-oriented, and eager to earn high commissions through excellent customer retention and engagement.
• Work Arrangement: Able and willing to work fully on-site.
• Soft Skills: Strong verbal and written communication, active listening, persuasive speaking, and quick problem-solving abilities.

Benefits

• High Commission Scheme: Attractive, performance-based commissions and monthly incentives on top of basic salary.
• Yearly Performance Bonus: Rewarded annually based on individual and company achievements.

How to Proceed
If you are ready to take on this exciting role, please apply by clicking [Apply / Apply Now].
Please note: Only shortlisted candidates will be notified.