Customer Service HL

• Receives all request, Inquiries, complaint and contacts from clients and records customer inquiry.
• Co-ordinates with laboratory administration and technical staff for sorting out information to advise clients.
• Advises clients the status of tests, e.g. delay of results, problem of testing condition and take a proactive response.
• Prepares quotation, proposal to clients.
• Review customer inquiries before prepare quotation.
• Reports and handle customer’s complaints to General Manager or Quality Manager.
• Designates the Messenger (contract out) to pick up samples and to deliver reports/invoices to the client.
• Sends Interim results via Fax to client or commercial division.
• Acts as sample registration staff on his/her absence.
• Other tasks as designated by the Business Manager – Test service.
• At all times, comply with BV CPS Code of integrity and Professional Conduct.
• Customer Services executive is deputy when above position is absent.

Qualifications:

• Bachelor's Degree in Science, or any related fields
• Fresh Graduate are welcome
• Good command of English is required. Proficiency in Chinese would be a significant advantage.
• Good Computer Literacy
• Detail Oriented, Service-Minded, Self-Discipline and Good Learning Attitude
• Good Interpersonal Skills and Communication Skills
• Excellent telephone manner