Customer Service - Import (freight forwarder)

Job Responsibilities

• Coordinate and monitor import shipments from origin to final delivery.
• Communicate with customers, overseas agents, shipping lines, and carriers regarding shipment status and schedules.
• Check shipping documents and coordinate customs clearance and cargo delivery.
• Handle customer inquiries and resolve shipment-related issues.
• Maintain shipment records and coordinate with internal teams to ensure smooth operations.
• Provide support for export shipments when required.

Requirements

• Bachelor’s degree in any field
• Good command of English, both written and spoken
• Basic knowledge of import procedures and shipping documentation.
• At least 1–2 years of experience in freight forwarding or logistics service provider
• Proficiency in Microsoft Office (especially Excel)
• Good attitude with strong sense of responsibility and confidentiality
• Detail-oriented, quick learner, and good problem-solving skills
• Able to work under pressure and manage multiple tasks

Benefit

• Bonus

• Provident Fund

• 13 months salary

• Group life insurance

• Attendance allowance 2,000 baht

• Annual health check-up (for employees with 1 year or more)

• Birthday allowance of 500 baht, Birthday party 500 baht and Birthday cake from the company

• Team Building (once a quarter) 1,000 baht per person

• Snack bar 1,500 baht per month (for the entire company)

• Sport day every Wednesday

• Grab/Bolt for Business 1,000 baht per month (for company-related travel only)

• Up to 15 days of annual leave

  *ทำงานจันทร์-ศุกร์ เวลา 8.30-17.00 สำนักงานตั้งอยู่ที่ตึกทรูดิจิตัลปาร์ค ติด BTS ปุณณวิถี