Customer Service - Inside sales

CUSTOMER SERVICE – SALES SUPPORT

Trade Marker International, Inc. DBA HemptiqueLocation: 1351 Distribution Way, Suite #9, Vista, CA 92081Position: Part-Time Account Manager – Sales SupportHours: Approximately 25–30 hours per weekCompensation: Hourly base pay + commission/bonus opportunitiesBenefits: 401(k) eligibility after 1,000 hours worked

Immediate Opening

Hemptique is a growing sustainable and eco-conscious manufacturer and distributor serving the craft, hobby, creative, and specialty retail industries.

Our customers include retailers, distributors, designers, makers, and creative businesses throughout the United States and internationally.

We are looking for an experienced, friendly, motivated Account Manager – Sales Support professional who enjoys working with customers, developing business relationships, and helping grow sales.

If you are outgoing, organized, dependable, comfortable communicating with customers, and motivated by growth, we would like to meet you.

Walk-In Application & Quick Interview

Interested candidates are invited to visit our office to complete an application and participate in a brief initial interview.

Monday through Friday10:00 AM – 1:00 PM

Hemptique1351 Distribution Way, Suite #9Vista, CA 92081

Position Overview

Customer Service – Sales Support will be responsible for supporting existing customers while also helping Hemptique develop new business.

This is not simply an administrative customer-service position. We are looking for someone who is comfortable communicating with customers, identifying opportunities, following up consistently, introducing new products, and helping grow customer accounts.

Key Responsibilities

• Build and maintain strong working relationships with new and existing customers.
• Provide professional, responsive customer service and sales support.
• Maintain regular communication with assigned customer accounts.
• Introduce new products and programs to existing customers.
• Identify opportunities to increase sales through cross-selling and upselling.
• Contact prospective customers and assist with developing new accounts.
• Communicate with customers through email, telephone, video conference, and online meetings.
• Arrange and participate in meetings with prospective and existing customers to present Hemptique products.
• Use Zoom, Microsoft Teams, Google Meet, and other communication platforms when appropriate.
• Prepare and promptly submit customer purchase orders to the appropriate department for processing.
• Follow up on quotations, samples, purchase orders, deliveries, and customer inquiries.
• Follow up after purchases to ensure customer satisfaction and identify additional opportunities.
• Maintain accurate customer information, notes, follow-up activities, and sales opportunities.
• Assist with customer concerns and complaint resolution in a professional and timely manner.
• Work closely with management, sales, customer service, warehouse, and other departments.
• Consistently follow up with customers and maintain ongoing communication.
• Invoice Customers and run Credit Cards

Qualifications

Preferred Experience:

• 2–3+ years of customer service, account management, inside sales, sales support, or related experience.
• Experience developing and maintaining customer relationships.
• Previous distribution, wholesale, manufacturing, or B2B sales experience is desirable.
• Craft, hobby, textile, apparel, art supply, or related product experience is a plus, but not required.

Skills:

• Excellent verbal and written communication skills.
• Strong customer-service orientation.
• Comfortable speaking with new and existing customers.
• Strong follow-up and organizational skills.
• Ability to work independently and take initiative.
• Consultative selling and negotiation skills.
• Problem-solving ability.
• Ability to professionally handle customer concerns and complaints.
• Comfortable learning new products and presenting them to customers.
• Invoice Customers and run Credit Cards

Computer Skills:

• Microsoft Outlook – required.
• Microsoft Excel – required.
• Microsoft Teams – required.
• Basic QuickBooks Online knowledge preferred.
• CRM or customer-management system experience preferred.
• Comfortable using Zoom and Google Meet.
• General proficiency with computers, email, spreadsheets, and online business applications.

Education

High school diploma or equivalent required.

Associate or bachelor’s degree is preferred but not required. Relevant professional experience, communication ability, reliability, and sales aptitude are more important to us.

Schedule & Training

This is initially a part-time position of approximately 25–30 hours per week.

Initial training schedule:

Monday–Thursday: 9:00 AM – 2:00 PMFriday: 9:00 AM – 1:00 PM

Working hours and responsibilities may increase as the employee gains experience with Hemptique’s products, customers, systems, and sales processes.

Compensation & Growth Opportunity

The position offers:

• Competitive hourly base compensation.
• Commission and/or performance bonus opportunities.
• 401(k) eligibility after 1,000 hours worked.
• Opportunity for increased hours and responsibilities based on performance and business needs.
• Opportunity to develop professionally within a growing international sustainable-products company.

Trade Marker International, Inc. DBA Hemptique is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person