Customer Service - Intern

We are looking for a motivated Customer Service Intern to join our team and gain practical experience in customer service operations within the specialty chemicals manufacturing industry.

Job Responsibilities

• Check and process customer orders received from customers and Salesmen.
• Check new orders against previous prices or the latest price list.
• Enter customer orders into D365 and verify the unit of measurement (UOM) and stock availability.
• Reserve stock for customer collection or delivery.
• Coordinate with Salesmen, HOD, and Finance Department on orders that cannot be confirmed due to credit issues.
• Generate proforma invoices and release confirmed sales orders to the warehouse for collection or delivery.
• Follow up on released sales orders to ensure timely customer collection or delivery.
• Coordinate with Salesmen and customers on bulk orders and delivery arrangements.
• Follow up on pending sales orders due to stock availability or pending delivery instructions.
• Create Goods Return Orders in D365 and coordinate the return of goods to the Nilai Warehouse.
• Assist with other customer service and administrative tasks as assigned from time to time.

Requirements:

• Currently pursuing a Diploma or Degree in Customer Service, Business Administration, Management, or related fields.
• Good communication and interpersonal skills.
• Proactive, responsible, and willing to learn.
• Basic knowledge of Microsoft Office.
• Available for a minimum internship period of 4 months.