Customer Service Intern

Customer Service Intern

Concordia Plan Services is a LCMS workforce solutions partner that brings together thousands of ministry organizations across the United States to offer quality business focus on spreading the Word of God.

Concordia Plan Services has a reputation for outstanding culture, most recently winning the 2025 Top Workplaces USA award. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the 2023-2025 Top Workplaces USA award, the Top Workplaces 2021 - 2026 St. Louis Post-Dispatch awards and over the past five years additional special awards for Work-Life Flexibility, Compensation & Benefits, Purpose & Values, Employee Well-Being, Professional Development, Business Health Culture and Appreciation. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.

At Concordia Plan Services we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.

Internship Dates: June 1, 2027 - July 30, 2027

Please refer to job profile below: For consideration, please submit a resume and cover letter detailing how this opportunity fits with your academic path and career aspirations. If applicable, please list your LCMS home congregation.

Reporting Relationships
Reports to the Assistant Vice President of Customer Service

Essential Job Functions

• Data Analysis
• Build Predictive Modeling
• Build as well as maintain our existing key performance indicators (KPI’s)

Education and Experience
Applicants should be a Business, Finance, Statistics or related major

Competencies

• Proficient in Microsoft Office applications
• High comfort level with excel
• Attention to detail
• Excellent communication skills
• Integrity and confidentiality
• Good analytical skills
• Ability to work under time constraints