Customer Service Intern

We are looking for an energetic and communication-driven Customer Experience / Customer Ambassador Intern to join our team! In this role, you will gain hands-on experience in omnichannel customer relationship management, digital lead conversion, and cross-departmental coordination within the healthcare and aesthetic industry.

Key Responsibilities

·        Digital Customer Engagement: Assist in responding to customer enquiries and requests promptly and professionally across all digital platforms, messages, and calls.

·        Lead Handling & Appointment Scheduling: Coordinate closely with outlet teams to schedule appointments, manage available booking slots, and track daily customer leads.

·        Service & Promotion Support: Learn to present treatment details, pricing structures, and promotional packages clearly to interested customers.

·        Payment & Conversion Assistance: Assist in guiding interested customers through online booking and payment processes.

·        Customer Care & Issue Resolution: Learn to handle customer feedback tactfully to ensure a seamless service experience and support customer retention.

·        Record Keeping & Reporting: Ensure all customer interactions and enquiries are properly logged within stipulated response timelines.

·        Cross-Department Collaboration: Work alongside internal teams to foster a positive, supportive work environment and perform ad-hoc tasks assigned by supervisors.

Requirements

·        Education: Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Marketing, Mass Communication, Hospitality, or a related field.

·        Language Proficiency: Excellent written and verbal communication skills in English and Bahasa Melayu (proficiency in Mandarin is an added advantage to serve target customer demographics).

·        Digital Literacy: Basic understanding of social media platforms, instant messaging applications, and digital customer communication.

·        Skills & Mindset: Strong interpersonal skills, customer-oriented mindset, and eager to learn.

·        Internship Period: Able to commit for a minimum internship duration of 3 to 6 months.

职位简介

我们正在寻找一位有活力、善于沟通的客户体验 / 客户大使实习生加入我们的团队！在该岗位中，您将获得关于多渠道客户关系管理、线上潜在客户转化以及跨部门协作的实战经验。

主要职责

·        **线上客户沟通：**协助处理并通过各类数字平台、信息及电话，快速、专业地解答客户的咨询与需求。

·        **客户跟进与预约协调：**与各分行团队密切配合，安排客户预约、管理可预约时段，并记录每日客户到访情况。

·        **服务与活动咨询：**学习向意向客户清晰讲解疗程项目、价格细节及最新的促销活动。

·        **协助线上转化：**协助引导有意向的客户完成线上预约及付款流程。

·        **客户关怀与问题协助：**学习得体地处理客户反馈，提升客户满意度与品牌忠诚度。

·        **数据记录与报表：**确保所有客户咨询均在规定时间内跟进并妥善记录。

·        **团队与部门协作：**与内部团队保持良好沟通，营造积极的工作氛围，并完成上级交办的其他临时任务。

任职要求

·        **学历要求：**工商管理、市场营销、大众传媒、酒店管理或相关专业的大专/本科在读学生。

·        **语言能力：**具备良好的英文及马来文沟通能力（精通中文者优先，以便与特定客户群沟通）。

·        **数字技能：**熟悉社交媒体平台、即时通讯工具及线上沟通技巧。

·        **综合素质：**具备良好的沟通能力与服务意识，积极进取，乐于学习。

·        **实习期限：**能够完成至少 3 至 6 个月的实习期。