Customer Service Intern

Key Responsibilities

1. Frontline Customer Support & Inquiry Handling

• Assist walk-in customers at the BUZUD retail showroom by welcoming them, understanding their health monitoring needs, and guiding them through product features.
• Manage incoming queries across channels (phone, WhatsApp, email, live chat, and e-commerce platforms like Shopee/Lazada).
• Provide clear, empathetic guidance on device usage, warranty registration, and basic troubleshooting for monitors (e.g., blood glucose, oxygen concentrators, blood pressure monitors).

2. Order & After-Sales Support

• Assist in tracking delivery updates, exchange requests, and repair or warranty claims.
• Coordinate with warehouse, logistics, and technical repair teams to resolve order delays or device servicing requests promptly.
• Log customer feedback, inquiries, and complaints into the CRM/customer tracking database to maintain clear case records.

3. Showroom Experience & Engagement

• Maintain the cleanliness, organization, and display standards of the customer service desk and showroom floor.
• Support customer onboarding by helping users download, set up, and pair smart health monitoring apps with their BUZUD devices.
• Gather customer feedback and testimonials to help the team improve front-facing service standards.

Requirements & Qualifications

• Currently pursuing Diploma or Degree in Business, Hospitality, Communications, Healthcare/Life Sciences, or related fields.
• Strong interpersonal and communication skills in English; bilingual fluency (e.g., Mandarin) is an advantage to assist elderly patrons and regional callers.
• Patient, empathetic, and service-oriented mindset, especially when assisting elderly or health-conscious customers.
• Basic computer literacy (Microsoft Office / Google Workspace / WhatsApp Business) and comfort with learning device setup procedures.
• Prior experience in retail, front desk, hospitality, or customer care is a plus, but not required.

What You Will Gain

• Firsthand customer relation skills in the med-tech and consumer wellness sector.
• Deep knowledge of smart healthcare devices and home medical equipment operation.
• Training in handling frontline inquiries, conflict resolution, and CRM/case tracking workflows.