Customer Service Intern

About the Role

We are looking for a motivated, organized, and customer-focused Customer Service Intern to join our growing team in Dubai.

The ideal candidate will be responsible for assisting with daily client inquiries, preparing quotations, scheduling site visits, and coordinating with internal teams. This role is ideal for someone with strong communication skills, attention to detail, and a passion for delivering excellent customer service.

Key Responsibilities

Customer Service & Client Communication

• Respond promptly and professionally to client inquiries through WhatsApp, phone calls, emails, and social media.
• Provide clients with information about the company's wrapping and renovation services.
• Understand client requirements and gather necessary details, including photos, measurements, and property locations.
• Follow up with potential and existing clients regarding inquiries, quotations, and project updates.
• Maintain positive client relationships and ensure customer satisfaction.

Quotation Preparation & Follow-Ups

• Prepare and send quotations based on client requirements and measurements provided by the operations team.
• Ensure quotations are accurate, properly documented, and submitted on time.
• Follow up with clients regarding pending quotations, approvals, and confirmations.
• Coordinate with the relevant teams for pricing, materials, and project requirements.
• Maintain organized records of quotations, inquiries, and client communications.

Site Visit Scheduling & Coordination

• Schedule and confirm site visits with clients and the operations team.
• Coordinate appointments and ensure the team receives complete client details and property locations.
• Manage daily schedules and communicate any changes or rescheduling requests.
• Follow up with clients after site visits to assist with quotations and next steps.
• Support the team with installation scheduling and project coordination when required.

Qualifications & Requirements

• Currently pursuing or recently completed a diploma or bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.
• Excellent English communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Good knowledge of Microsoft Office, particularly Excel and Word.
• Familiarity with WhatsApp Business, email communication, and Canva is an advantage.
• Detail-oriented, proactive, and able to work in a fast-paced environment.
• Customer-focused with a professional and positive attitude.
• Previous customer service or administrative experience is an advantage but not required.
• Must be currently based in Dubai, UAE.

What We Offer

• Hands-on experience in customer service, sales support, and project coordination.
• Training in quotation preparation, client communication, and appointment scheduling.
• Supportive and collaborative working environment.
• Opportunity to develop communication, organizational, and administrative skills.
• Potential opportunity for full-time employment based on performance and business requirements.

How to Apply

Interested candidates are encouraged to apply through LinkedIn with their updated CV.

Join our team and gain valuable experience in customer service and client coordination within Dubai's growing renovation and interior services industry!