Customer Service IT Support (Accounting/ POS System)

About the role

The Customer Service Executives will be at the forefront of the company’s customer support operations, responsible for providing solutions and resolving technical issues raised by customers. You will engage with customers by answering product and service related inquiries, offering suggestions, providing solutions, and helping to attract potential customers. You will also be required to process orders, prepare correspondences, and fulfill customer needs to ensure a high level of customer satisfaction.

Responsibilities

• Answer incoming call from customers and analyze customer complaints and provide appropriate corrective actions to resolve their technical issues.
• Provide expertise and technical knowledge in operating systems, devices, applications, and software.
• Provide excellent customer service via phone, email, or remote access in a timely and accurate manner.
• Log all cases into the CRM system.
• Monitor customer support’s maintenance renewal, require sending reminder & quotation before maintenance contract expired.
• Perform software testing on new version before release to customers.
• Develop and maintain in-depth product knowledge.
• Assist with any ad-hoc tasks assigned by the immediate superior.

Requirements

• Candidate must possess at least Diploma/Degree in Computer Studies and/or Accounting Studies.
• Preferably minimum 1 Year of working experience in the related field is required for this position.
• Fresh graduates are encouraged to apply.
• Knowledge in Windows application, etc. system backup, antivirus software, remote software.
• Knowledge in Basic Accounting Principles/POS System
• Good analytical, problem-solving skills and ability to work independently with minimum supervision.
• Fluent in English, Bahasa Malaysia and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Employees Benefits

• Attractive remuneration package (Basic + Commission scheme + Standby allowance)
• Medical benefits: Outpatient claim, body check-up, dental & optical claim
• Insurance coverage: Group Personal Accident insurance
• Employee appreciation: Birthday cash, birthday celebrations, Long Service Award, Top Performer Award
• Growth & development: Comprehensive IT solutions training, structured mentorship with one-on-one guidance during probation
• Company events and sports activities (badminton, etc.)
• Good working environment with teamwork spirit and harmony
• Hybrid working arrangement (2 days WFH after confirmation)
• Work location: The Cube Business Park, Bandar Puteri Puchong (near Bandar Puteri LRT station)