CUSTOMER SERVICE (KUCHING)

About the role

We are seeking an experienced Customer Service professional to join our team at City-Link Express (M) Sdn Bhd in Kuching, Sarawak. This full-time role is responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

• Handle all incoming calls from customers

• Provide good customer services and maintain good report with company customers

• Ensure customer request, inquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company's procedures

• Arranging incoming reverse charge pickup

• Work closely with team members to achieve optimum efficiency and productivity

• To escalate any unresolved issues, which cannot be completed within the agreed procedures.

• Ensure inquiries received are properly recorded and follow- up.

• Monitor Kuching agent shipments (PSI) to ensure no pendings more than three weeks.

• Any other tasks assigned from time to time by superior.

• Ensure all ad-hoc tasks assigned carry out in a professional and effective manner.

What we're looking for

• Experience working in a customer service or call center environment
• Fresh grads are welcome to apply.
• Strong communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Excellent problem-solving and decision-making abilities
• Proficient in using computer systems and customer service software
• Ability to work effectively in a team and adapt to a fast-paced environment
• Good time management and organisational skills
• Familiarity with the logistics or transportation industry is an advantage

About us

City-Link Express (M) Sdn Bhd is a leading logistics and transportation company in Malaysia, providing reliable and efficient services to our clients across the country. With a strong commitment to customer satisfaction, we are constantly seeking to expand our team of talented and dedicated professionals.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.