Customer Service leader

Req ID: 514455

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in Västerås, SE we’re looking for?

Your future role Take on a new challenge and apply your comprehensive customer service expertise in a new cutting-edge field. You’ll work alongside innovative, collaborative, and dedicated teammates while being the customer primary point of contact to supply equipment and spare parts or railway vehicles. You will handle customer enquiries, providing quotation and ensure their deliveries. As part of a global organization, you will coordinate with internal stakeholders to ensure material deliveries from different sites within Alstom.

We’ll look to you for:

• Manage Customer inquiries, orders and returns as well as Customer complaints.
• Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director).
• Collect timely and compliant cost input from external and internal suppliers.
• Contribute to continuous improvement actions.
• Taking responsibility in a results-driven role, solving complex problems with a customer-oriented mindset.
• Embracing inclusivity in an international and multi-cultural environment.

All About You We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering or Business Administration,
• Experience or understanding of industry roles and daily interfacing with external stakeholders such as customers and suppliers,
• Familiarity with ERP System such as SAP
• Excellent organizational skills and time management,
• Team player with a positive attitude,
• Strong analytical and interpersonal skills,
• Fluent in English and Swedish

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Progress towards becoming a key influencer in the mobility solutions sector,
• Utilise our dynamic working environment,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type: Experienced