Customer Service Liaison

At Aspire4Life, we're shaping communities with purpose and impact by empowering people to live independently, stay connected and thrive. Our people are at the heart of what we do, we're looking for individuals who bring empathy, reliability and a strong customer focus.

We are currently seeking a Customer Service Liaison to join our Coolangatta contact centre on a permanent full-time basis.

This is more than an admin role, you'll be the backbone of our remote assessment team, ensuring a seamless and professional experience for our clients.

The role:

• Managing a high volume of outbound calls to coordinate client appointments (non-sales role)
• Scheduling and confirming appointments with accuracy and care
• Maintaining high-quality data across multiple systems
• Supporting assessors to stay on track with appointments
• Working in a fast-paced, team-focused environment

About you:

• Experience in a call centre or fast-paced admin role
• Confidence handling high call volumes professionally and empathetically
• Strong communication skills, particularly over the phone
• Ability to use multiple systems, including Microsoft Office
• A reliable and organised approach to meeting performance targets
• Strong attention to detail

What success looks like:

• Delivering a positive client experience on every call
• High levels of accuracy in scheduling and data entry
• Supporting team performance and workflow efficiency
• Contributing to a collaborative team culture

The Benefits:

• Non-for-profit Salary Packaging (up to the value of $15,900 per annum) Meal and Entertainment packaging (up to the value of $2,650 per annum)
• Private Health Insurance Discount (Medibank)
• An Employee Reward & Recognition Program, saving you up to $4,000 per annum across hundreds of retailers
• Employee Assistance Program (EAP)
• Training, development and subsidised qualification Programs
• Technology/equipment provided as required
• New Employee Referral Programs

Cultural & Community Support:

At Aspire4Life, we understand that transitioning into a corporate environment can be a big step. That's why we offer:

• A workplace that respects your cultural obligations and commitments and works with you to support you in the best way we can.
• Employee Support Networks, including Yarn'n Circle for our First Nations employees and Pride Network for our LGBTIQ+ employees.
• Support from First Nations Mentors.
• A recruitment process that supports applicants from diverse backgrounds - if you'd like to discuss your application before submitting, please contact our Talent Acquisition team on [email protected]

About Us:

Aspire4Life acknowledges and pays respect to the Traditional Custodians of the land on which we work.

Aspire4Life is an inclusive employer and encourages applications from people of all backgrounds, including First Nations Peoples, people from Cultural and Linguistically Diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact Natalie Kleidon on [0499 742 347](tel:0499 742 347).

If you're ready to bring your enthusiasm and experience to a role that matters. Apply Now!

Please note: All successful applicants will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.

Applications will be reviewed as received - so please do not delay in sending your interest through.