Customer Service Management (Management level)

About Us

ÆON Thana Sinsap (Thailand) PLC (AEONTS) is a Financial Services company located in Bangkok City, Thailand Our company provides arrange of services including loans, credit cards, and installment programs to our customers. We are committed to providing exceptional customer experience and value to our customers

WE’RE HIRING! WE’RE LOOKING FOR A "Customer Service Management" TO JOIN US ON THIS JOURNEY OF GROWTH

About the job

Customer Service Management, Modernform Tower, Srinakarin Road

We are seeking an experienced and strategic leader to join our organization as the Customer Service Management. This role is responsible for driving customer service excellence, leading omni-channel customer operations, enhancing customer satisfaction, and developing innovative service strategies that support business growth and long-term customer value.

Key Responsibilities:

• Lead and oversee all customer service operations across multiple channels to ensure service quality, efficiency, and customer satisfaction.
• Develop and implement customer service strategies, projects, and improvement initiatives to enhance customer experience and operational effectiveness.
• Drive digital transformation and optimize the utilization of digital customer service channels.
• Manage customer inquiries, complaints, escalations, and service recovery processes to ensure timely and professional resolution.
• Oversee telemarketing operations, insurance-related customer services, and strategic partnerships with business partners.
• Monitor and improve customer retention, customer satisfaction, and service performance KPIs.
• Lead departmental planning, budgeting, resource management, and team performance development.
• Foster a customer-centric culture and collaborate closely with Marketing, Collection, Credit Control, IT, and other stakeholders.

Qualifications:

• Bachelor's Degree or higher in Business Management, Marketing, Digital Innovation, or related fields.
• At least 10 years of management experience in Customer Service, Customer Experience, Contact Center, or related functions within the financial services industry.
• Strong leadership experience with proven ability to lead large teams and drive organizational change.
• Strategic thinking with the ability to transform customer insights into business improvement initiatives.
• Strong stakeholder management, communication, negotiation, and problem-solving skills.
• Excellent command of English (spoken and written).
• Strong business acumen with customer-centric mindset and passion for service excellence.
• Experience in digital customer service transformation or omni-channel customer experience management is highly preferred.

If you are interested in the above position, please send your full resume to HRSSC-Recruitment ([email protected]) Tel. 02-302-4771

Location : Modernform Tower, Srinakarin Road