Customer Service Manager

Movement Search and Delivery is working with a leading global manufacturer of aerospace and orthopedic metal alloys in Muskegon, MI to identify and evaluate a Sales Manager.

About the Role:

• Lead sales operations at a flagship aerospace and orthopedics metals plant in West Michigan, part of a $120+ operation, ~20,000-employee global manufacturing organization
• Own customer relationship management, order fulfillment, and sales forecasting for a high-precision alloy business serving aerospace and industrial markets
• Relocation assistance available for qualified non-local candidates

What You Will Do:

• Manage, lead, and develop a team of Customer Service Representatives
• Own day-to-day customer communication and relationship management across current, new, and upcoming orders
• Maintain and control finished goods inventory levels, monitoring for risk and opportunity
• Track and expedite production orders to ensure on-time fulfillment
• Perform order entry and apply contract review guidelines
• Propose strategic sales initiatives aligned to customer demand and internal capacity
• Serve as the technical liaison between customers and Manufacturing/Technology on specifications and capability

What You Need to Succeed:

• Bachelor's degree in Business Administration, Marketing, or related field
• 5+ years of technical sales experience, ideally within the alloy or aerospace industries
• Familiarity with CM alloys and manufacturing processes
• Prior leadership or team management experience
• Strong account management, presentation, and business acumen
• Ability to manage multiple priorities across all levels of the organization

About Movement Search and Delivery

MOVEMENT is a national executive search firm that connects companies with exceptional talent across engineering, manufacturing, finance, supply chain, information technology, sales, legal, and human resources.

How to Apply

• Apply through this posting and a member of the Movement Search and Delivery team will review your application. For more information on open jobs, visit www.movementsearch.com.