Customer Service Manager

1. Lead, manage, and develop the customer service team to achieve performance targets.
2. Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction.
3. Monitor and analyze customer feedback and service performance data to identify improvement opportunities and implement effective solutions.
4. Coach, mentor, and train the customer service team to continuously improve their skills and performance.
5. Identify and implement new technologies, tools, and best practices to optimize customer service operations.
6. Collaborate with cross-functional teams to ensure a consistent and seamless customer experience across all customer touchpoints.

Job Qualifications

1. Bachelor's degree in any field.
2. Minimum 5 years of experience in customer service management.
3. Proven leadership experience with the ability to manage, motivate, and develop high-performing teams.
4. Excellent communication, interpersonal, and problem-solving skills.
5. Experience collaborating with logistics, sales, and product teams.
6. Proficient in customer service KPI monitoring, reporting, and process improvement.
7. Fluent in English, both written and spoken.
8. Strong analytical and decision-making skills, with the ability to identify and implement innovative solutions.
9. Proficient in data analysis and using customer service metrics to drive continuous improvement.
10. Able to work in a fast-paced environment with excellent attention to detail.