N
Neo Ad Haven Inc.
Customer Service Manager
Skills
Testing & QAAI
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱360,000 / year
Location:
Katipunan, Zamboanga del Norte, Philippines
Work mode:
Onsite
Published on:
11 August 2026
What they need
- Lead and coach the Customer Service team to achieve performance and quality goals.
- Monitor KPIs (CSAT, Response Time, Resolution Time, QA Scores) and conduct performance reviews.
- Handle escalated customer concerns and support team development.
- Perform QA audits and ensure consistent evaluation standards.
- Collaborate with the AI team to improve chatbot performance and customer experience.
- Maintain and update knowledge bases, SOPs, and FAQs.
- Work with Project Managers to resolve recurring customer issues.
- Prepare performance and quality reports for management.
Qualifications
- 3+ years of experience in Customer Service Team Leadership
- Familiarity with AI chatbots or conversational AI is an advantage.
- Strong leadership, coaching, and people management skills.
- Excellent analytical, problem-solving, and communication skills.
- Proficient in reporting and performance analysis.
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