Customer Service Manager

About us

CardApp Limited is a dynamic and innovative company at the forefront of the proptech solutions provider. We are committed to delivering exceptional solutions that drive business growth and create lasting value for our clients. Our team is passionate about identifying new opportunities, building strong partnerships, and expanding our market presence. We foster a culture of excellence, collaboration, and continuous improvement, where every team member plays a crucial role in our success.

About the role

We are seeking a talented Customer Service Manager to join CardApp Limited on a full-time basis, based in Kwai Hing, Kwai Tsing District. This is a strategic position within our new focused business team - DecoSmart, where you will be responsible for identifying, pursuing, and executing a customer servicing role in the platform to connect clients and contractors/suppliers. You will play a pivotal role in controlling our service quality, building valuable client relationships, and contributing to our ambitious expansion plans. This role offers significant potential for career progression and the opportunity to make a tangible impact on the company's success.

What you'll be doing

1. Plan, identify and propose suitable home decoration or renovation package to the potential clients
2. Develop and execute comprehensive proposal to target clients, promoting the high-fit items (most profitable) in the sales platform
3. Build and maintain strong relationships with prospective and existing clients, ensuring regular communication, collaboration and engagement
4. Prepare compelling proposals, presentations, and pitches that clearly communicate value propositions and address client needs
5. Collaborate with internal teams including product, operations, and finance to ensure seamless delivery of DecoSmart
6. Monitor and report on business development metrics, pipeline progress, and sales forecasts to senior management
7. Attend industry events, conferences, and networking opportunities to establish brand presence and generate leads in the industry
8. Maintain accurate records of client interactions, opportunities, and sales activities using company's systems
9. Continuously seek feedback and insights to refine system or business development strategies and improve customers satisfaction

What we're looking for

1. Proven track record of success in interior design business, sales, or account management roles within the interior decoration or renovation services, property market, or technology sector
2. Strong understanding of the Hong Kong property market, including residential, commercial and facilities sectors, or related services
3. Excellent communication and interpersonal skills with the ability to build rapport and influence at all levels
4. Demonstrated ability to identify market opportunities, develop project management plans, and execute tasks independently
5. Strong customer service skills with a proven ability to solve problems or complaints
6. Self-motivated, results-oriented mindset with the ability to thrive in a competitive environment
7. Excellent organisational and time management skills with the ability to manage multiple priorities
8. Bachelor's degree in Interior Design, Commerce, Marketing, or a related field (or equivalent academic background or working experience)
9. Preferably 2 to 5+ years of experience in CRM or sales roles, depending on the seniority level sought
10. Knowledge of Hong Kong's interior decoration industry and existing relationships in the property market or related services sector would be advantageous

What we offer

At CardApp Limited, we invest in our people and provide a rewarding work environment. We offer competitive remuneration packages commensurate with experience and performance, including performance-based incentives and commission structures. Our comprehensive benefits package includes healthcare coverage, professional development opportunities, and training programmes to support your career growth. We promote a collaborative and inclusive workplace culture where your contributions are valued and recognised. We also offer flexible working arrangements where appropriate, opportunities to work on innovative projects, and a clear pathway for career advancement within the company. Join us and be part of a forward-thinking team dedicated to transforming the property technology with a community based environment.

Apply now

If you are an ambitious and results-driven professional ready to make an impact in interior decoration business, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting materials to our recruitment team. We look forward to discussing how you can contribute to CardApp Limited's continued success.