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Confidential Jobs
Customer Service Manager
Skills
Customer Support
2 months ago
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Important information
Contract type:
Permanent
Location:
Makati City, Metro Manila, Philippines
Work mode:
Hybrid
Published on:
12 August 2026
What they need
Responsibilities:
- Lead and motivate a customer care team to achieve service standards and KPIs.
- Define clear goals and implement effective customer service strategies.
- Oversee customer support operations, including issue resolution and escalation.
- Develop initiatives to improve customer satisfaction, loyalty, and retention.
- Provide leadership, training, and guidance to ensure team competency.
- Prepare regular performance and service reports for management review.
Requirements:
- Diploma or Bachelor’s Degree in Business or related field.
- Minimum 7 years’ experience in customer service, preferably in a tech or service-based industry
- Strong leadership and communication skills.
- Excellent command of English.
- Problem-solving mindset with innovative and customer-focused approach.
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