Customer Service Manager

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to addindividuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

Summary

The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient inquiries regarding products, shipments, service, deliveries, and complaints.

Essential Functions:

• Supervise and manage a team of 10 to 20 employees
• Monitor daily production and work with employees to maximize performance
• Meet with employees on a weekly basis as one on one
• Manage timecards, PTO, and coordinating work schedules
• Monitor staffing and proactively hire to maintain staffing levels
• Understand and maintain policy and procedure

Overview:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Must be a problems solver with proven experience
• Must be a motivator and ability to increase team performance
• Must be a self starter
• Must be able to communicate effectively and professionally
• Must be able to hold and execute policies and procedures

Education and Experience

• Bachelor’s Degree or higher required
• Previous management experience required

Education

Required

• Bachelors or better

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Preferred

• Team Player: Works well as a member of a group

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.