Customer Service Manager

• Permanent Full Time Opportunity
• Based locally in Balcatta – Free onsite parking
• Five weeks Annual Leave

About the Business:

Sporting the dual crown of Australia’s oldest dairy and Australia’s most innovative dairy, Brownes Dairy has an opportunity to join us as a Customer Service Manager.

Brownes Dairy has been delighting consumers for over 140 years and is ready to embark on a new growth phase. You’ll step into a high-impact role with ownership, visibility, and the opportunity to shape the future of Brownes Dairy with brands such as Hunt and Brew, Füll+, ProGo, Brownes Chill and Yogo.

The Role

Our customers sit at the heart of what we do. You will have a strong sense of purpose leading a dedicated team of customer service professionals enabling them to flourish at work.

You will:

• Lead and inspire customer service team to achieve individual and collective targets
• Provide ongoing coaching and mentoring to support career development
• Address Customer / Consumer complaints promptly and effectively to ensure a positive
• outcome
• Manage escalations and ensure that all the relevant departments have been involved
• Actively liaise with our Sales team to maintain and grow our customer base
• Monitor day-to-day operations to ensure execution of strategies and initiatives
• Ensure customer requests are actioned in a timely manner within allocated timeframes
• Engage with customers, suppliers and sales teams to cultivate strong long-term working relationships.
• Seek avenues to improve the level of service being offered to our customers

Requirements:

• Proven experience in customer service management, preferably in the Manufacturing or related industries.
• Demonstrated ability to service customers beyond their expectations, ensuring a strong focus and understanding of the customer’s needs are met and surpassed.
• Strong leadership and interpersonal skills with the ability to motivate and develop team members
• Experience in working to & achieving KPI's / targets
• Ability to influence and negotiate with key stakeholders in a fast paced, high-pressure environment
• Ability to demonstrate empathy and resilience in difficult situations
• Excellent communication skills with the ability to listen & relate well to others
• Strong computer literacy and ability to use multiple applications at once whilst having engaging conversations

What do we offer:

• 5 Weeks of Annual Leave
• Free on-site parking
• Employee reward and recognition program
• Various health and wellbeing discounts i.e. private health etc.
• Employee Assistance Program
• End of Trip Facilities
• Subsidised Coffee Barista on site

Apply: To apply for this role, please submit a CV and covering letter that best shows your relevant skills and experience.  All candidates will receive a response.

Applications for this role will close on 30th August 2026

At Brownes Dairy, we recognise that our differences are our strength. We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.