Customer Service Manager

About the role

This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre's performance. You will have the autonomy and resource to manage your centre as though it's your own business.

Key responsibilities

• Managing anything and everything on site
• Rising to every challenge and solving problems
• Giving tours to prospective customers
• Upselling to existing customers
• Looking after customers so well that each becomes a brand ambassador for you, your team and IWG
• Delivering against targets when leading a small, close-knit team
• Ensuring all customers receive a truly world-class service
• Continuously ensuring the quality of service and the workspace are as good as they possibly can be

About you

• Experience of delivering against targets when leading a small, close-knit team
• Experience running a flexible workspace centre, or a store, restaurant or any site with a high degree of customer focus
• Natural sales and commercial skills
• Passion for looking after diverse prospects, customers and guests
• Drive for success
• Resilience and relentless focus on business priorities
• Sense of ownership and commitment to quality of service

About us

With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we're already four times the scale of our nearest competitor. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we're uniquely placed to offer exciting career opportunities as we continue pioneering the workspaces of tomorrow. We know we can only succeed if we give all our people every opportunity to shine. That's why so many of our most senior leaders started their careers in our centres.

Benefits

• Great induction training and excellent ongoing learning and development
• Fantastic promotion prospects
• Generous, achievable incentives and sociable hours
• Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing