Customer Service Manager

Cogent Holdings Pte Ltd and its subsidiaries started providing point-to-point cargo transportation with a small fleet of trucks in the 1960s. Today it has grown into one of Singapore's leading logistics management service providers and a highly regarded company with a broad-based clientele that ranges from large local companies to multinational companies.

About the role

Lead a team of customer service staff in the Transportation Department at our subsidiary company SH Cogent Logistics Pte Ltd, to handle customer enquiries and liaise with customers to ensure all job requirements are met.

Key responsibilities

• Lead a team of customer service staff

• Attend to major customer enquiries and liaise with customers to ensure all job requirements of orders are captured

• Perform trucking job creation when necessary

• Monitor and liaise closely with Operations Team on execution of jobs received

• Monitor job and provide timely updates for shipment, including updating container details into system

• Advise customers on delivery schedule and inventory

• Maintain inventory report and undertake monthly closing of accounts

• Oversee and monitor progress of job orders and shipments of team

• Maintain business relationship with customers and responsible for customer management on a higher level

• Communicate and coordinate with appointed third parties regarding job orders

• Assist in accounts receivable process including billing, accruals, issuance of debit and credit notes, and checking team invoices

• Ensure all billings are accurate

• Liaise with other departments regarding the executing of job orders

• Assist in permit declaration for job orders when required or when necessary

• Work with other managers to draft reports on customers' feedback and complaints

• Develop improvement plans for the team and oversee their execution

• Assist with customer quotation and commercial rates requests

• Prepare and analyse operational and financial data and reports as required by Management

• Proactively engage team members in learning and cross training to equip them with the required skills

Requirements

• Bachelor’s degree or diploma in logistics, supply chain management, business or related field
• 5 years of experience in third party logistics or in any supply chain operations
• Experienced in leading a team of customer service staff
• Proficiency in SAP & Microsoft Office
• Ability to work collaboratively with all levels of staff
• Ability to deliver feedback in both verbal & written manner

Others Information:

• Alternate Saturday
• Company Transport: 2 ways from Jurong East
• Daily meal subsidy
• Medical, dental & insurance benefits