CUSTOMER SERVICE MANAGER

Key Responsibilities

• Welcome and assist customers while managing customer and membership relationships.
• Handle enquiries, reservations, complaints and customer feedback.
• Develop and implement customer service standards.
• Build relationships with key customers, members and returning guests.
• Support service training and continuous improvement of Front-of-House procedures.
• Assist with customer follow-ups, promotions and brand reputation management.

Requirements

• Customer service or relationship management experience in F&B, hotels, private clubs or high-end service industries preferred.
• Strong communication skills with a professional and service-oriented appearance.
• Experience in complaint handling, customer retention or membership management preferred.
• Fluent in Mandarin; English or Bahasa Malaysia is an advantage.
• Patient, detail-oriented and emotionally stable.
• Willing to work according to operational and shift requirements.

Pay: RM4,000.00 - RM6,000.00 per month

Language:

• Mandarin (Required)

Work Location: In person