Customer Service Manager

Job summary

TLP Media is seeking a warm, intelligent, and customer-focused Customer Relations Manager to serve as the first point of contact for clients. The ideal candidate should possess excellent interpersonal skills, be capable of converting inquiries into paying customers, and maintain professionalism while enforcing company policies and procedures.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Abuja, Nigeria

Job descriptions & requirements

Responsibilities:

• Build and maintain strong relationships with clients.
• Respond promptly to client inquiries and concerns.
• Convert prospects into paying customers through effective communication.
• Ensure clients have a seamless and positive experience.
• Enforce company policies while maintaining customer satisfaction.
• Maintain customer records and provide regular feedback on customer trends.
• Collaborate with internal teams to improve client experience.

Requirements:

• Minimum of a Bachelor's degree
• Minimum of 2 years' experience in customer service, client relations, or a similar role.
• Excellent communication and interpersonal skills.
• Strong negotiation and conflict-resolution skills.
• Ability to multitask and manage client expectations.
• Experience in media, hospitality, or service industries is an advantage.
• Proficiency in CRM tools is a plus.

Remuneration: NGN 150,000